Delivery times after dispatch: 🇺🇸 USA & 🇬🇧 UK: 7–15 business days 🇦🇺 Australia & 🇨🇦 Canada: 10–20 business days 🇪🇺 Europe: 10–20 business days 🌍 Rest of World: 15–30 business days
Is shipping free? +
Yes! Free worldwide shipping on all orders over $100 USD. Applied automatically at checkout — no code needed.
How much is standard shipping? +
Standard shipping rates: USA $4.99 | UK $5.99 | Australia $7.99 | Canada $6.99 | Europe $7.99 | Rest of World $9.99
Do you ship worldwide? +
Yes! We ship to 50+ countries including USA, UK, Australia, Canada, Europe and more.
📦 Orders & Tracking
How do I track my order? +
A tracking number will be sent to your email within 3–5 business days after dispatch. You can use it to track your order on the carrier’s website or our tracking page.
How long does processing take? +
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends are processed the next business day.
Can I cancel or change my order? +
You can cancel or change your order within 24 hours of placing it. Email sales@nadazzo.com immediately with your order number.
My order hasn’t arrived — what should I do? +
If your order hasn’t arrived within the estimated timeframe, check your tracking number first. If it shows no movement for 10+ days, contact us at sales@nadazzo.com and we’ll investigate immediately.
💳 Payment
What payment methods do you accept? +
We accept: PayPal, Visa, Mastercard, American Express, Apple Pay and Google Pay. All transactions are secured with SSL encryption.
Is it safe to pay on Nadazzo? +
Yes, 100%. All payments are processed with 256-bit SSL encryption. We never store your card details on our servers.
What currency do you charge in? +
All prices are displayed and charged in USD ($). Your bank may apply a conversion fee if your account is in a different currency.
Will I be charged customs or import fees? +
International orders may be subject to customs duties charged by your country. These fees are the buyer’s responsibility and are outside our control.
↩️ Returns & Refunds
Can I return my order? +
Yes! We offer a 30-day return policy. Items must be unused and in original condition. Email sales@nadazzo.com to start a return.
How long do refunds take? +
Refunds are processed within 3–5 business days to your original payment method. PayPal refunds may appear within 1–3 days.
I received a damaged or wrong item — what now? +
We’re sorry! Email us at sales@nadazzo.com within 7 days with photos. We’ll send a replacement or full refund — your choice. No return shipping required.
Do I have to pay for return shipping? +
For damaged or wrong items — no, we cover all costs. For change-of-mind returns, return shipping is the customer’s responsibility.
👤 Account
Do I need an account to order? +
No. You can checkout as a guest. However, creating an account lets you track orders, save your details and manage returns more easily.
How do I reset my password? +
Go to the My Account page and click “Lost your password?”. A reset link will be sent to your email.
How do I contact customer support? +
Email us at sales@nadazzo.com. We respond within 24 hours, Monday to Friday.
Still have a question?
Our team is ready to help. We respond within 24 hours.